• About Uptrak -

Alex Kelso

Freelance Designer & Developer in Sydney, Australia

Hey, I'm Kelso. I help small businesses understand and leverage their websites as powerful lead acquisition tools.


I got my start in 2015 launching western brands in China via eCommerce, before learning to code and becoming an eCommerce Product Manager in 2021.


These days, I run Uptrak out of Sydney and I love the variety of businesses I get to work with. No two builds are ever the same.

Alex Kelso

Freelance Designer & Developer in Sydney, Australia

Hey, I'm Kelso. I help small businesses understand and leverage their websites as powerful lead acquisition tools.


I got my start in 2015 launching western brands in China via eCommerce, before learning to code and becoming an eCommerce Product Manager in 2021.


These days, I run Uptrak out of Sydney and I love the variety of businesses I get to work with. No two builds are ever the same.

Alexander Kelso | TSPM Studio
Alexander Kelso | TSPM Studio
Alexander Kelso | TSPM Studio

Studio Vlog

Watch Kelso build, break and fix stuff.

Studio Vlog

Watch Kelso build, break and fix stuff.

Studio Vlog

Watch Kelso build, break and fix stuff.

Websites = Customer Acquisition Products.

I treat website and eCommerce stores as products - because that’s what they are. Doesn't matter if someone finds you through an ad, a Google search, or a word-of-mouth referral. Most lead funnels and customer journeys generally point back to your website.

Your website is the clearest expression of your brand identity you can manifest in your customer’s mind's eye. As tech shifts, customer behaviour changes, and your business evolves, your website needs ongoing care to keep up. It’s not a one-and-done project, but a living asset that should unlock growth opportunities.

Let's take the example of a project manager who builds buildings. Once a given building is built, it's time to move on.


Now, think of any product you regularly use - solar panels, your email software, your smart phone, or even the search bar in your smartphone. Unlike projects, there's a whole post-development-and-launch life cycle that typically needs to be managed to ensure growth and ongoing commercial success.


Your website is a product and you are the Product Manager (PM).

Let's take the example of a project manager who builds buildings. Once a given building is built, it's time to move on.


Now, think of any product you regularly use - solar panels, your email software, your smart phone, or even the search bar in your smartphone. Unlike projects, there's a whole post-development-and-launch life cycle that typically needs to be managed to ensure growth and ongoing commercial success.


What is a Product Manager?

Let's take the example of a project manager who builds buildings. Once a given building is built, it's time to move on.


Now, think of any product you regularly use - solar panels, your email software, your smart phone. Do company just abandon move on once they've shipped their first product? Of course not!


Unlike projects, products have a whole post-launch life cycle that typically needs to be managed to ensure growth and ongoing commercial success.


A PM is the person responsible for a product's success at each stage of the product lifecycle.

Diagram demonstrating the product lifecycle for mobile phones.
Diagram demonstrating the product lifecycle for mobile phones.
Diagram: The Product Lifecycle of mobile phones, including evolving success metrics.

Above all else, PMs are responsible for creating value by identifying profitable and sustainable business opportunities through analysing customer needs. A PM uses research, data and metrics to make business decisions about which product to build, how to build it, and is accountable for its success across its life cycle.


This role necessitates cross-functional collaboration across technology, marketing, sales, finance, operations, customer support etc. However, the recent rise of No-Code/Low-Code tools is continually empowering PMs to take greater, direct control of the technological aspects.

Above all else, Product Managers are responsible for creating value by identifying profitable and sustainable business opportunities via the analysis of customer needs. A product manager makes business decisions about which product to build, how to build it, and is accountable for its success across its life cycle.


This role necessitates cross-functional collaboration across technology, marketing, sales, finance, operations, customer support etc. However, the recent rise of No-Code/Low-Code tools has further empowered product managers to take greater, direct control of the technological aspects.

Diagram: Product Management and Small Business Ownership Venn Diagram
Diagram: Product Management and Small Business Ownership Venn Diagram
Diagram: Product Management and Small Business Ownership Venn Diagram

Your business is kinda like, a really big and sophisticated product

There's a great degree of skill overlap between starting a business/startup and the craft of Product Management. PMs are increasingly being appointed as CEOs for some of the world's biggest and most renowned companies.


Similarly, it's widely accepted that the founder/CEO of any business is typically its first PM in all but title - juggling multiple roles and responsibilities to keep things afloat. Similar to your phone, your business can be viewed as a product in its own right: a series of interconnected systems working in harmony to create value for its users/customers whilst sustaining those who are managing it.


The good news is that Silicon Valley’s finest have spent decades perfecting the craft of Product Management. Their frameworks and strategies are now within reach, giving you the tools to streamline, grow, and scale your business and maintain a competitive edge.

Diagram: Product Management and Small Business Ownership Venn Diagram

Mission Statement:

To empower small business owners to reimagine and transform their websites into sticky, scalable and outcome-driven products.

To empower small business owners to reimagine and transform their websites into sticky, scalable and outcome-driven products.

To empower small business owners to reimagine and transform their websites into sticky, scalable and outcome-driven products.

You're in good hands

You're in good hands

You're in good hands

Get Started

Three Steps to a Stronger, Smarter Digital Identity

Here’s exactly what it looks like to work together.

1

Discovery

We start with a quick call. Once you’ve signed a proposal agreement, I’ll dive deep into your current digital presence and competitive space.

2

Strategy

I’ll prepare a clear strategy across brand, marketing, messaging, site structure and design. We’ll refine it together before anything gets built.

3

Delivery

We build, refine, optimise, test and launch your site. You’ll get a month of complimentary support and a library of custom video guides.

Get Started

Three Steps to a Stronger, Smarter Digital Identity

Here’s exactly what it looks like to work together.

1

Discovery

We start with a quick call. Once you’ve signed a proposal agreement, I’ll dive deep into your current digital presence and competitive space.

2

Strategy

I’ll prepare a clear strategy across brand, marketing, messaging, site structure and design. We’ll refine it together before anything gets built.

3

Delivery

We build, refine, optimise, test and launch your site. You’ll get a month of complimentary support and a library of custom video guides.

Get Started

Three Steps to a Stronger, Smarter Digital Identity

Here’s exactly what it looks like to work together.

1

Discovery

We start with a quick call. Once you’ve signed a proposal agreement, I’ll dive deep into your current digital presence and competitive space.

2

Strategy

I’ll prepare a clear strategy across brand, marketing, messaging, site structure and design. We’ll refine it together before anything gets built.

3

Delivery

We build, refine, optimise, test and launch your site. You’ll get a month of complimentary support and a library of custom video guides.